Terms and
conditions.

Scope

These terms govern, in the first part, the use of this website and, in the second, the general conditions applicable to consultancy services provided by JANELAMBICIOSA, UNIPESSOAL LDA.

The general conditions apply subsidiarily: whatever is written in the proposal or specific contract for each engagement always prevails.

Part I — Use of the website

Using this website implies acceptance of these terms. The content is informational and constitutes neither a contractual offer nor professional advice.

It is prohibited to use the website for unlawful purposes, to attempt to access restricted areas without authorisation, to extract content automatically at a volume that affects the service, or to interfere with its operation.

We reserve the right to limit or suspend access in the event of abusive use.

Part II — Provision of services

Formation of the contract

Services are provided on the basis of a written proposal accepted by the client. The proposal sets out the scope, deliverables, timeline, price and what is expressly excluded.

Nothing starts without written acceptance. Changes to scope are handled by a written amendment.

JANELAMBICIOSA’s obligations

We provide the services with professional diligence, within the agreed deadlines, and keep the client informed of progress. We communicate, as soon as detected, any facts that may compromise deadlines or outcomes.

The obligation assumed is one of means, not of result, unless the proposal expressly states otherwise.

Client’s obligations

The client undertakes to provide, in good time, the information and access required, and to appoint a contact with decision-making authority. Delays in providing information extend deadlines correspondingly.

The client warrants that the information provided is true and that it is entitled to share it.

Client acceptance

Provision of services is conditional on completion of our identification procedure. We reserve the right to refuse or terminate a relationship where identification cannot be completed, where the activity cannot be properly framed, or where there are indications of unlawful purpose.

Price and payment

Prices are stated in euros and are subject to VAT at the legal rate, where applicable. Unless otherwise agreed, payment is due 30 days from the invoice date.

In phased projects, each phase is invoiced on completion. We may suspend provision where payment is more than 30 days overdue, after written notice.

Intellectual property

Upon full payment, deliverables produced specifically for the client become its property. Our own pre-existing methodologies, templates and tools remain ours, with the client granted a non-exclusive, perpetual licence for internal use.

Credentials and access created in the course of the work are registered in the client’s name.

Confidentiality

Both parties undertake to keep confidential the information they access, during the relationship and for five years after it ends. The obligation does not cover information in the public domain or information whose disclosure is legally required.

Liability

Our liability is limited to direct damages and to the total amount actually paid by the client under the relevant contract. We are not liable for loss of profit, loss of opportunity or indirect damages.

This limitation does not apply to wilful misconduct or gross negligence, nor to liability that the law does not permit to be limited.

Duration and termination

Project contracts end on delivery. Ongoing support contracts may be terminated by either party on 30 days’ written notice, without penalty, with services rendered up to that date remaining payable.

Subcontracting

We may use partners for specialist work, with the client’s prior knowledge, remaining responsible to the client and ensuring that they are bound by the same confidentiality obligations.

Force majeure

Neither party is liable for non-performance resulting from events beyond its control that it could not reasonably have avoided.

Governing law

Portuguese law applies. On complaints and alternative dispute resolution, see the complaints page.